7
customer Daniel Chisholm. See right
in his own words.
2: Something within the latest BT software has
triggered this problem, and the only way to clear it is
to:
* uninstall McAfee and replace with the Windows
Firewall
* Reboot the computer leaving the ColourStream
switched on
* Reinstall McAfee ... then reboot the computer again
* everything should now be fine.
26. Having difficulties playing files
with Win Media Player 12. Plays only
one file.
• Try using static IP address (disable DHCP).
27. System is not responsive.
• System may be busy being asked to do too many
functions at once, give the system a few seconds to
catch up, it should then return to normal.
28. Media player:
Returning to a list of albums via the
remote:
• While the track is playing, press the “menu” button,
this will take you back to the list of tracks for that
album.
• Press the “down arrow” to highlight a track then press
the “back arrow” to return to the list of albums.
29. Showing timed out when using
preset stations.
• Search the station using Location, Genre etc. Play the
station then preset it again.
30. When I try to select Internet Radio
then Station List. It displays ‘Please
wait loading’ - ‘Network error -
Select to retry’. (DNS problem).
• Try manual network configuration as explained on
page 18 – 20.
• Use the following Google free DNS address: Primary
DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
31. Radio crashes and switches off.
• It could be due to a software in your computer causes
this problem.
• Cyberlink Power DVD 12 and certain Blu-Ray Player
software are known to cause this problem, but other
programs may cause similar issues.
• Switch off all other Networked devices and then try
Radio. Turn devices on one-by-one until Radio shuts
down by itself.
• See if software Update is available.
32. Virgin Superhub - Can see
Wireless but will not connect.
(suggested by our customer Nick
Manning)
• Ensure the router is broadcasting in Wireless G mode
or 54Mbps
• Virgin Superhub instructions
Login to the Superhub (default IP is 192.168.0.1)
Click Advanced Settings button
• Click on Wireless Radio (at top of the list)
Then ensure that the 54Mbps mode is enabled. See
picture on the next page.
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